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REFUND POLICY

We allow athletes to defer to a future race or transfer their slot to another athlete following the procedure found in the link below:

 

DEFERMENT PROCESS

 

 Refunds are to be provided for reasonable causes and each refund request will be reviewed and approved individually. 

 

Please note that the amount of refund will vary according to the following refund date based on the date of receipt of the 'Refund Request Form'.

 


If a refund request is approved, we will process it according to the conditions below.    
  
A. There will be a 10% processing fee if refund is requested and approved on or before May 31st, 2018. 
B. From June 1st, 2018 to June 20th, 2018 18:00 KST, 
onward, the athlete will be charged 50%. This is to protect the event from cancellations which will have an effect to the event's logistics.     
C. You will NOT be eligible for a refund after June 20th, 2018 18:00 KST.
 * Therefore, please keep this in mind for purchases made
 
FAQ-Processing Procedure  
1) Click the below link   
https://spartanracekorea.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000005427  
 
2) fills out the refund request form and submits this with all the info the web page needs to process a refund.     
  2-A) when we get your request, you will receive a confirmation email  from us as below.

 

 

 

          Confirmation Email/Auto Response: 
                         Hello, this is Spartanrace Korea. 
                         Your request of refund was completed. 
                         Your refund request will be proceeded within 5-7 business days. 

 

On card company, there is difference of  refund period. 
 In that case, please ask to your card company.    
We are looking forward to run together at the next time. 
   
Best regards, 
Spartanrace Korea.  

 


3) your refund request will be proceeded within 5-7 business days.  
 
* Refund is not applicable if the refund request form is canceled or unsent. Please refer to the FAQ.  
* Organizer will no longer hold responsibility for past date of refund deadline mentioned below.  

 

 

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